IMCF Co., Ltd.
Fumiyo Yoshida, Representative Director
■ Distributor (authorized website distributor)
BBF, Inc.
CEO, Jun Tamura
■ Distributor's Contact Information
Telephone Number : +81-3-5202-4702
* This telephone number is the representative number for compliance with the Act on Specified Commercial Transactions. We are unable to respond to customer needs, such as returning products. If necessary, please contact the following customer support section.
■ Customer Support
Telephone Number: +81-3-6809-0080
Click here for inquiries [customer@untishold.jp]
■ Address of Distributor
Uchisaiwai-cho Tokyu Building 7F, 1-3-2, Uchisaiwai-cho, Chiyoda-ku, Tokyo 100-0011
■ Selling Price
Product price displayed on the Site
Customs duties and shipping charges are included in the item price.
■ Shipping Charges & Fees
Products will be shipped by DHL.
■ Method of Payment
We accept Credit Card and PayPal settlement.
Available credit cards:
VISA, MasterCard
*The settlement process will be executed immediately when ordering for Pre-Order items.
Exchange rates are subject to change
Please be sure the amount cannot be changed at the time of purchase.
■ Delivery time
Shipment will be made by DHL within 3-5 business days after the order confirmation (Pre-order items are exception).
■ Cancellation or Exchanges
Cancellation after order confirmed and change in contents of order cannot be received.
■ Returns and Exchanges
Returns and Exchanges of products shall be applied mutatis mutandis to the provisions of the following rules.
1. Returns and Exchanges of Defected products.
If there are defects or failures in the item purchased, the defective part will be checked and respond with the exchange or refund.
＜Procedure＞
Please contact customer support (customer@untishold.jp) within seven days of receiving the products.
Please note that returning of the products after 8 days will not be accepted.
Refund will be made in case the same item is out of stock.
※Please note that we are unable to accept returns if any of the following conditions apply.
＜Products that cannot be exchanged or returned＞
Merchandise that is damaged, stained, wrinkled, or has an odor (including perfume) that are in a different condition than when delivered
Other signs of use that do not qualify as good quality.
Merchandise without tags or accessories
Merchandise that has been repaired or altered for the customer's convenience
Merchandise with a non-return policy stated in the product description
Merchandise purchased from other than our official online store.
*Products purchased from other than our official online store cannot be returned or exchanged directly. Please contact the retailer where you purchased the product.
*We will not be able to accept your return or exchange without prior notice.
2. Returns and Exchanges of Non-defective products
Please note that we do not accept any returns and exchanges due to customer's convenience.