UNTISHOLD OFFICIAL (hereinafter referred to as the "Website") is a website jointly operated and managed by IMCF Co., Ltd. (hereinafter referred to as the "IMCF") and BBF, Inc. (hereinafter referred to as the "BBF," and IMCF and BBF are collectively referred to as the "Company").
The sales of the Products on the Website are conducted by BBF, the authorized distributor of IMCF's e-commerce.
When using the Website (when visiting the Website, browsing or purchasing products, etc.), you are deemed to have agreed to the Terms of Use and the various terms and conditions posted on the Website (e.g. indication of the Specified Commercial Transaction Law and Privacy Policy).
When using the Website, please confirm this Terms of Use and the above terms and conditions in advance.
Article 1 Scope of Application of the Code
These Terms and Conditions of Use (hereinafter referred to as the "Terms and Conditions") shall apply to all the users who visit, browse, or purchase products of the Website (hereinafter referred to as the "Users") and the Users who are registered as members of the Website (hereinafter referred to as the "Members" and the Members shall be included in the Users), and shall apply to all matters associated with the use of the services provided by us on the Website.
Article 2 Changes to the Terms of Use
We may, at our discretion, change the provisions of this Agreement, in whole or in part, without the prior approval of the user in accordance with the provisions of the following paragraphs:
1. In the event any change in these Terms and Conditions conforms to the general interests of the Users.
2. In the event any change to the Terms and Conditions is not inconsistent with the purpose of use of the Website, and is reasonable in light of the necessity of such change, the appropriateness of the contents after such change, whether or not there is any provision to the effect that such change may be made pursuant to the provisions of this article, and any other circumstances pertaining to such change.
Article 3 Hours of Operation
In principle, the Website operates 24 hours a day, without holidays throughout the year, but the service may be temporarily interrupted for maintenance or other reasons without prior notice.
Article 4 Contents of Notices and Displays from the Website
1. In addition to any changes to these Terms and Conditions, the Company shall notify the Users of any necessary matters in the form of a display on the Website from time to time when deemed necessary.
2. Notice set forth in the preceding paragraph shall be deemed to have been given to all Users when it is displayed on the Website.
Article 5 Users of the Website and Their Use
1. We shall distribute information on the services we provide to Users, administrative communications on the operation of the services concerned, announcements and advertisements of the new services, and other information, in principle, by electromagnetic means. Provided, however, that in the event a User makes a prior or ex post representation (registration) in the manner prescribed by us to the effect that the person does not wish to distribute information, an electromagnetic method shall not be used unless there are special circumstances. Also, the information shall not be distributed or provided.
2. The User shall assume all responsibility for any information that the User personally sends to a third party through the Website and shall not cause any inconvenience or damage to us.
3. In the event that a User causes damage to another User, a third party, or a right holder or a dispute arises in the use of services, the User shall settle such damage at the person’s own expense and responsibility and shall not cause any inconvenience, influence, or damage to us.
4. If the User is a minor, the approval and consent of the person who has parental authority is required when purchasing the product.
Article 6 Membership Registration
1. The membership registration shall be completed by the User who wishes to register as a Member submits an application in accordance with procedures set forth in the application form of the Website and the approval of the Company for such application.
2. Any application for membership registration shall be made by the User who wishes to be registered as a Member, and such application shall not be made by any person other than the agent.
3. Please note that we shall not accept the application for membership registration in any of the following event:
(1) When the applicant has made a false statement
(2) In the event we have implemented any of the prohibitions stipulated in Article 10, or in the event we have determined that such prohibition is likely to be applicable, or in the event we have determined that the prohibition stipulated in Article 10 will cause inconvenience or harm to other Users.
(3) In addition, when the Company determines that it is inappropriate as a Member in light of social conventions and the provisions of relevant laws and regulations.
4. Users who register as a Member shall be limited to those who have an address in Japan.
5. Users who register as a Member are deemed to have guaranteed to us that they are 18 years of age or older or that they have obtained the consent of their guardians for receiving our services (e.g., entering into a sales contract for goods) if they are younger than 18 years of age.
6. The User who is registered as a Member shall manage and store the e-mail address and password set at the time of the completion of membership registration at the person’s own responsibility.
7. In the event of any change in the name, address, telephone number, e-mail address or any other information registered on the Website (hereinafter referred to as the "Registration Information"), a Member shall promptly change such information. In the event any damage is caused to the Company because of a delay in changing the member information, the Company shall compensate for such damage.
Article 7 No Assignment of Right
A Member shall not assign or allow a third party to use (utilize) the right to use the Website as a Member, the right authorized by the User, or any other right against us, or pledge it as security to a third party.
Article 8 Personal Information
BBF shall appropriately manage personal information received from Users in compliance with laws and regulations in accordance with the privacy policy separately stipulated. In addition, Users must agree to the provisions of this article in order to receive services and purchase products. Please note that if you do not agree to the provisions of this article, you may not be able to use all or part of the services, such as purchasing products.
Article 9 Temporary Suspension, elimination, or Deletion of Information Provided by the User
1. In the event the information provided by the User falls under any of the following, the membership registration of such user, at our discretion, may be suspended temporarily or deleted without notifying the User. In this case, we shall have no obligation to disclose the reason for the suspension or deletion of membership registration.
(1) When information provided by the User falls under the prohibited items of Article 10
(2) Cases in which, when advertising materials are sent based on information provided by the User (including cases in which such advertising materials are sent via e-mail etc.), such advertising materials cannot be delivered or sent due to non-delivery.
(3) In the event that we consider the registration of a User to be inappropriate or unnecessary for any other reason.
2. We will implement the necessary and appropriate safety measures for the information registered and provided on the Website by the User. However, we will not be responsible for the loss of such information due to force majeure or other reasons not attributable to us.
Article 10 Prohibitions
1. Users shall not engage in any of the following acts when using the Website:
(1) Information provided on the Website, use of the Work for any purpose other than for personal use, re-offering the Work to the public both inside and outside the network, and infringement of the copyright of us or a third party
(2) The act of registering and providing false information through the Website or in connection with the Website
(3) Acts that disparage or defame us or a third party or defame a third party
(4) Acts that infringe on the property or privacy of us or any third party
(5) Transmitting or writing harmful computer programs to us or a third party
(6) Violation of laws and regulations
(7) Election campaigns or similar acts
(8) Disclosure of information, documents, or figures that are contrary to public order and morality through the use of the Website
(9) When communicating via other domestic and international networks, acts that violate the rules of domestic and international networks.
(10) Use of the Website for profit
(11) Any other act that interferes with the operation of the Website for any reason, and any act that we consider to be inappropriate
2. In the event of any damage to the Company arising from the breach by the User of the prohibited matters set forth in the preceding paragraph, the User shall be liable to compensate the Company for such damage.
Article 11 Purchase of Goods
1. Users may purchase products using the services on the Website.
2. Users who wish to purchase the Products shall purchase the Products in accordance with the order procedures designated on the Website.
■Establishment of Order and Sales Contract
3. When the product is ordered from the User on the Website, an e-mail containing the order details in the name of the Website (hereinafter referred to as "Order Completion Mail") will be sent by BBF to the User. A product sales contract shall be concluded between the relevant User and BBF at the time of the arrival of such an Order Completion Mail to the User. Even if a sales contract has been concluded, in the event that there is a possibility of doubts arising from the provisions of the said sales contract, such as unclear points during e-mail exchanges, our Support Center may contact the User by telephone or other means with questions regarding confirmation of order placement. In such a case, the details of the sales contract shall be finalized in accordance with the confirmed provisions at the time of confirmation. In the event of any defect or discrepancy in the provisions of the sales contract (e.g. incorrect pricing by us), we may terminate the contract after due consultation with the User. Please note in advance.
4. When placing an order, please pay attention to the matters stipulated in the following items.
■Precautions for Ordering
(i) In the event that the correct sales price of the product is different from the price indicated on the Website, we may (a) notify the User to that effect prior to the shipment of the product and ask the User to confirm the correct sales price and issue an instruction for the shipment of the product, or (b) in the event the User does not wish to purchase the product at the correct sales price (including the case where the User does not have an instruction for the shipment of the product after confirming the correct sales price), the order may be canceled. Please check beforehand.
(ii) Please note that the colors may differ slightly depending on the settings of the monitor used by the User.
(iii) The size of the product may differ depending on the product, brand fabric, design, or other characteristics.
(iv) If a single order includes a new product that have not yet been released (pre-order etc.) or an ordered product, the product will be shipped according to the release date of the new product or the delivery date of the ordered product.
(v) If you wish to ship products individually, please order new products, order-received products, and other products separately. Products ordered in bulk cannot be sorted into individual shipments after the order has been placed.
Please note that shipping costs will be charged per order.
(vi) Products ordered separately on the same day or on a different day may not be included or replaced.
(vii) If you wish to make a cash-on-delivery of the product, a cash-on-delivery fee shall be separately charged. Provided, however, that the maximum amount for cash on delivery shall be 0.3 million yen (including tax) per order. If the total amount of the product price exceeds 0.3 million yen (including tax), order within 0.3 million yen (including tax) in multiple installments.
(viii) In the event of a pre-ordered purchase, if the number of items that have been booked exceeds the number of items received and the product cannot be secured by the User on the release date, or if the product is out of stock or production has been discontinued, the product may not be offered. Please note in advance that in this case, we will cancel all or part of the reservation and notify the User accordingly.
(ix) In the event the goods are returned to our warehouse because of non-receipt by the User for a long absent period of time or for any other reasons, the sales contract between the User and BBF shall be terminated without any necessary procedures, and the processing of a refund of the sales price or cancellation of the credit card settlement shall be undertaken. In this event, the title to the goods shall be reverted through BBF and ultimately to IMCF.
5. Ownership rights to the all of the goods which are purchased on the Website shall be transferred to the User at a time when the goods are delivered from the delivery company designated by us to the User (the method of delivery shall be in accordance with the stipulations of each delivery company). In addition, in the event the goods are lost because of the deliberate or negligent act of the delivery company before they arrive at the delivery destination designated by the User, we shall be liable for such loss, in principle. Provided, however, that even if we receive a notification from the User that the product has not been received, if there is any evidence that the product has been dispatched and delivered to the User in the data processing by us or the delivery company, we may not be able to assume responsibility after a careful investigation. Please note in advance.
Hours accepted: 10:00 to 18:00 (excluding the year-end and New Year holidays) Contact us here
Article 12 (Payment)
1. The payment method and means for the purchase of the products using the Website shall be payment by credit card in the name of the User. In the case of payment by credit card, the User shall comply with the terms and conditions to be separately contracted with the card company.
2. In the event a dispute arises between a credit card company, an advance agent, or other party concerning charges and other debts with respect to the payment of the User in connection with the Website, such dispute shall be settled between the User and the relevant party.
Article 13 (Shipping Fee)
The shipping charge for the products purchased on the Website shall be borne by the User, except in the case of various sales and other campaigns.
Article 14 Payment Method
1. Payment amounts and payment methods for the purchase of products and other services shall conform to the application forms and usage guides for each product.
2. If the User is paid by credit card, the User shall comply with the terms and conditions of the contract with the card company. In the event of any dispute between the User and the relevant credit card company, the relevant parties shall resolve such dispute, and the Website shall not assume any responsibility.
Article 15 Return and Exchange of Products
1. When you receive your order, please open the package within seven days and check your order and delivery slip. In the event of an initial failure, we will promptly respond to the problem (refund). Please confirm the following rules and regulations, fill out the form or e-mail, and send it to us. We will pay the shipping charge for the return of the initial defect. In the event of an initial failure, please contact here within seven days of the arrival of the product. Provided, however, that in the event of any of the following, even if you contact us within seven days of the arrival of the product, we will not be able to respond to the return or replacement of the product. Please confirm and understand in advance.
■Failure to return or replace
i.) In the event any one of the delivery slips, catalogues, information for sending, or product tags enclosed at the time of delivery of the goods is missing
ii.) In the case of goods after wearing or using, or goods that are damaged or defaced under the User
iii.) Depending on the User's own convenience (incorrect size, incorrect image such as color, incorrect order, etc.)
iv.) In the case of underwear, tights, socks, stockings, and other underclothing (We cannot accept returns or replacements for sanitary reasons.)
v.) In the case of products such as name placement at the request of the User or special-order specifications
2. In addition to the above, even in the event it is determined that it is inappropriate for us to objectively return or exchange products in accordance with socially accepted standards, we will replace the products with the same products only in the case of initial defective products. We cannot accept replacement with another product. If you wish to replace the product with another product (including products of different color and size), please return the product once and order another product even in the case of replacement of the initial defective product.
3. You cannot change the request for replacement after requesting a return.
4. We will not take any action if the product is returned to us without prior notification, regardless of whether it is a good or defective product or used or not. In such a case, please note that the returned product will be disposed of.
5. If we do not have the item you wish to exchange in stock, we will make arrangements as soon as possible, but please understand that we may not be able to receive it in time for the desired exchange date because of delays in receiving it.
6. We will check the stock of the product you wish to exchange after receiving your request, so we may not be able to provide it for such reasons as sold out or discontinued. In such a case, we will return the product for a refund. (We will inform you by e-mail after we confirm the inventory.)
7. After the conclusion of the sales contract, orders cannot be canceled by the User for any reason unless there are special reasons for the cancellation. Please understand in advance.
8. All inquiries regarding returns and exchanges will be sent by e-mail. Inquiries are received only from the inquiry page on the Website. We do not respond to inquiries, returns, or exchanges by telephone or fax at specialty Internet-based stores.
Article 16 To Cancel the Sales Contract
1. In the event of any of the following, we shall be entitled to terminate the sales contract with the User even after the User’s receipt of the e-mail after the completion of the order.
i.) In the event any long-term undelivered goods or finished goods are ordered (including the case where the same situation occurs after ordering).
ii.) In the event of an order exceeding the quantity limit (available quantity) due to limited goods
iii.) If you place an order for a product that is not in stock
iv.) In the event the User does not receive the goods, and no response is received by us or the delivery company for a reasonable period of time (seven days from the date of first delivery, depending on the storage period of the delivery company) even if the notification (including the case of the delivery company's absence notice etc.) is provided, or the delivery company is unable to respond to the telephone contact from us
v.) In the event of a significant error in the indicated price of the goods
vi.) When a false fact is found in the personal information of the User
vii.) In the event the User falls under any of the prohibited matters set forth in Article 10 hereof
viii.) In addition to any of the preceding items, in the event the Company deems it appropriate based on reasonable grounds based on socially accepted ideas
2. In the event we terminate the sales contract with the User pursuant to the provisions of the preceding paragraph, we shall refund the price paid in the manner set forth in Article 18 hereof. In addition, we shall not be liable for interest on the return money or the obligation to compensate for damages in connection with such termination.
Article 17 Refund
1. The refund method depends on the payment method and will be announced at the time of refund; however, depending on the payment method and the time of refund, we will refund by bank transfer.
2. Depending on the User's choice of the method of receipt, the User may need to perform his or her own tasks in order to receive the return price. In this case, in the event that the User does not receive the payment even if we have completed the preparation for refund and give notice to that effect, the obligation for refund to the User shall be extinguished by prescription within one year from the date of dispatch of the said final notice. In principle, we do not accept the return of the payment by bank transfer, but upon request from the User, we may transfer the payment directly to the account of the User (limited to the account under the User's own name) and return the payment if we acknowledge that there are special circumstances where it is unavoidable to use bank transfer. In this case, if we are unable to return the price for the reason that there is an error in the information necessary for the bank transfer, such as the account number received from the User, we will notify you again. However, if the User does not respond, our obligation to return the money to the User shall be extinguished by prescription within one (1) year from the date of dispatch of the said final notice.
3. In addition to the case of return of goods, (I) in the event we receive an excessive amount from the User due to an error in the indication of the price of goods, or (II) in the event there are special circumstances such that it became impossible for us to deliver the goods to the User due to a shortage of goods, we shall return a part of the price (the portion received in the case of (I)) or the whole amount (in the case of (II)) to the User. Even in this case, we will be ready to return the price and will notify you to that effect. However, if the User does not reply to us at all, our obligation to return the price to the User shall be extinguished by prescription within five (5) years from the date of dispatch of said final notice.
4. The refund procedure is after we confirm that the returned products have arrived at the distribution center.
5. It may take 10 days or more to return the price due to the business day of the financial institution. Please check beforehand.
6. If you return all of your orders that were initially defective, we will refund the full amount of your payment, including shipping and handling. If you purchase multiple products and return some of the purchased products because of defects, shipping and handling charges will not be refunded.
7. Only the price of the product will be refunded to the User. The bank transfer fee for the refund shall be borne by us.
8. As stated above, the provisions of this article and the preceding article constitute all warranties that we shall bear to the User with respect to the products purchased on the Website, and we shall not be liable to the User for any replacement or repair of the products unless otherwise stipulated in this Agreement.
Hours of Operation: 10:00 to 18:00 (excluding the year-end and New Year holidays) Contact us here
Article 18 Management of Information
In the event the Company deems it necessary for the information posted on the Website, the Company may delete the content transmitted through the Website or change the location of such content. Our right to delete in the Website includes the right to delete content that is in violation of this Agreement and content that we have determined to have problems with the Website.
Article 19 Change, Suspension, or Discontinuation of the Website
1. In the event of the following, the Company may suspend or discontinue the content of the Website or the provision of the Website, in whole or in part, without prior notice to the User.
(1) In the event we perform periodic maintenance or emergency maintenance of the Website or in the event it is unavoidable for construction
(2) When a Type I telecommunications carrier suspends or suspends its telecommunications services
(3) In the event the provision of services through the Website becomes difficult because of acts of God, power outages, war, or other force majeure or obstructive acts by a third party
(4) Regardless of the reason, in the event the Website deems it necessary to change, suspend, or delete the contents of the Website for operational or technical reasons
2. In the event the Company deems it necessary, the Company may suspend or discontinue the use of the Website by the User without prior notice to the User.
3. We shall not be liable for any damage suffered by the User as a result of any change, suspension or discontinuation of the contents set forth in paragraphs 1 and 2 of this article.
Article 20 Disclaimer
1. We shall be exempted from the responsibility for handling the administrative work according to the User's registration details. We shall not assume any responsibility for any damage to the User or any third party caused by the fact that the contents of the User's registration differ from the actual one.
2. In the event the Company assumes the obligation to notify the User, the Company shall fulfill the obligation by sending a notification to e-mail address registered in advance by the User and, in the case of delivery of the products, by delivering the products to the address designated by the User when purchasing the products.
3. In no event shall we assume any liability other than as set forth in this Agreement with respect to the use of the services on the Website and the damage, loss, and any other disadvantage with respect to the goods sold and bought in such services, regardless of the legal cause of claim.
4. We shall not assume any responsibility for any damage caused by the failure of the User to use the services on the Website.
5. In the event that a User has caused damage to a third party, such as another User, by using the services on the Website, such User shall resolve such damage at the person’s own responsibility and expense and shall not cause any inconvenience, impact, or damage to the Company.
6. In the event a User who is a Member changes the password, the Company shall be exempted from liability by making changes in the prescribed manner as instructed by the Website.
7. The User shall be responsible for the cost of installing the computer equipment and communication equipment required for the User to use the services on the Website, the telephone charges required for the use of the services, the charges for using the LAN, and the application fee.
8. The User shall use the most recent version of Internet Explorer, Safari, Firefox, Chrome as the browsers for use of the services on the Website. We assume no responsibility and shall not accept any questions in the event that the screen is not displayed correctly because of the use of a browser other than as specified by us.
9. We are not entitled to guarantee the completeness, accuracy, certainty, usefulness, or fitness for purpose of the contents of the Website and the information obtained by the User via the Website or in connection with the Website. In addition, we cannot guarantee that product listed on the Website is in stock, and we cannot guarantee that we will be able to provide the products that you ordered. The prices, specifications, and release dates of all products posted on the Website are subject to change without notice. We shall not be responsible for any problems, losses, or damage caused by the use of the information posted on the Website, and by the use of the Website. In addition, we shall not be liable to the User for any of the following reasons, causes, characteristics, or results of damage.
(1) Any damage caused by inaccuracy, error, or leakage of information provided on the Website, or any damage caused by access to or failure of access to the Website (including virus infection)
(2) Any damage caused by interruption or discontinuation of the operation of the Website
(3) Any and all damage resulting from the modification of the information provided on the Website by the intrusion by a third party
Article 21 Indemnification
In the event of any dispute arising out of or related to the User's use of the Website, violation of this Agreement or other provisions by the User, or infringement of the rights of a third party by the User, all disputes shall be settled at the User's cost and responsibility. In addition, in the event any expenses are incurred, or compensation is paid to us in connection with such dispute, the User shall bear such expenses or compensation.
Article 22 Various Advertisements on the Website
Various advertisements, including corporate advertisements other than ours, and links through banners shall be distributed irregularly on the Website. Please contact the publishing company for any inquiries regarding them. In addition, we will not compensate for any damage linked to the advertisement on the Website. They shall be subject to the terms and conditions of each linked party because they fall outside the scope of support for the Website.
Article 23 Agreement Jurisdictional Court
1. In the event of a dispute between the User and us, both parties shall settle the dispute in good faith, and in the event it is difficult to settle the dispute and the need for litigation arises, the Tokyo District Court shall be the exclusive jurisdiction of the first instance court for the litigation between the User and us.
2. In the event liability for damages arises due to nonpayment of sales proceeds or any other violation of these Terms and Conditions by the User, and the Company uses a lawyer to collect such damages, the User shall bear all attorney fees incurred in collecting such damages.
3. In the event the User is obliged to compensate for damage due to nonpayment of sales proceeds by the User or any other violation of these Terms and Conditions, and we have requested a lawyer to collect the claim, the User shall also bear the relevant attorney's fees.
Article 24 Governing Law
The interpretation and application of this Agreement shall be governed by the laws of Japan.
Article 25 Inquiry
Questions and requests regarding the Terms of Use, and comments on the Website are all accepted in the form below. Please note that we do not respond by telephone or fax.
Hours accepted: 10:00 to 18:00 (excluding the year-end and New Year holidays)
Contact us here
Supplementary Provisions
This Agreement shall apply to all Members from July 3, 2024.